How to Delete Your Account

Impilo Technologies Private Limited allows users to request and initiate account deletion directly within Impilo vNext. Where available, users may also initiate deletion through other in-app account settings, through the deletion request mechanism made available on www.impilo.io, or by contacting support@impilo.io.

What Happens After a Deletion Request

Upon receipt and verification of a valid deletion request, Impilo Technologies Private Limited will take reasonable steps to delete or de-identify personal data associated with the account that it controls, within a reasonable period and subject to applicable law, regulatory obligations, technical constraints, and legitimate operational requirements.

Data That May Be Retained

Deletion of an account does not necessarily result in the immediate deletion of all related information. Certain data may be retained where necessary or permitted for lawful reasons, including:

• Security and fraud prevention
• Dispute resolution
• Audit requirements
• Compliance with legal or regulatory obligations
• Enforcement of contractual rights
• Public health obligations
• Continuity-of-care requirements
• Recordkeeping obligations imposed on authorized healthcare providers, healthcare organizations, employers, payers, or other institutions using the Platform

Provider-Held Records

Where health, clinical, or service records are held by authorized providers, healthcare organizations, or other legally responsible entities, those records may continue to be retained and governed by those entities in accordance with their own legal, clinical, professional, and public health obligations. In such cases, Impilo Technologies Private Limited is not responsible for deleting records that are not under its direct control.

Deletion Process

Where immediate deletion is not technically possible, relevant data may first be restricted from active use and thereafter securely deleted, anonymized, or de-identified in accordance with applicable retention schedules, system constraints, and backup-cycle requirements.

Alternative Deletion Methods

Users who are unable to access the in-app deletion function in Impilo vNext or other available account settings may submit an account deletion request through www.impilo.io or by emailing support@impilo.io. Impilo Technologies Private Limited may request reasonable information necessary to verify identity and prevent unauthorized deletion requests.

Contact Information